Questions, answered.

You receive one downloadable digital portrait made from your selected person photo, pet photo, scene and visual finish. Your private order page shows progress and provides the download when the image is ready.

No. The first payment covers the digital portrait and its automatic creation. A frame or mug shown in the interface is a preview and interest request, not a physical item added to checkout.

After the portrait is ready, you can request a production review. We then check crop, printable area and supplier availability. If the item can be produced, the confirmed price and a separate payment link are sent by email.

No. Upload one photo of you and a separate photo of your pet. PawPlusMe uses AI to bring you together in your chosen scene and style.

Use one clear photo of a person and one clear photo of a pet. Faces, eyes and distinctive markings should be visible, with good light and as little blur as possible. Avoid screenshots with heavy text, strong filters or a face covered by another object.

The browser checks which image appears to contain a person and which appears to contain a pet. If the pair is simply reversed, it can swap them automatically and tell you. If both photos appear to be people or both appear to be pets, you will be asked to replace the incorrect image.

After verified portrait payment, the selected photos and creative choices are sent to an image-generation model to create the combined portrait. The consent shown before checkout asks you to confirm that you have permission to use both photos and agree to this AI processing.

No account is required for the current portrait flow. The browser saves your orders on that device, and each order also has a private link. Anyone with the private link may be able to view the order, so keep it safe.

Yes. Keep the private order link or return through “Your portraits” on the same device. The order page can be reopened to check progress and download a completed image.

A generation interrupted by a technical failure can be retried on the same paid order without another portrait payment. The policy and pricing for preference-based remakes are still being finalized and will be stated before public launch.

The final retention period is still being set. It will be published before public launch. Until then, the current environment should be treated as a test rather than a promise of permanent storage.

The current photo check works best with common pets, especially cats and dogs. Other animals may still be used by the image model, but the browser may not classify them reliably before checkout.